Q1:What about the lead time?
A1: Samples need 1-2days, formal order according to your quantity.
Q2: How do you ship the goods and how long does it take to arrive?
A2: We usually ship by DHL, UPS, FEDEX or TNT, It usually take 3`5days to arrive, Airline and sea shipping also optional.
Q3: How to proceed an order for saw blade?
A3: Firstly let us know your requirements or application,
Then we quote according to your requirement or our suggestions, Thirdly customer confirms the samples and places deposit for form order, finally we arrange the production.
Q4: How to deal with the faulty?
A4:Our goods are produced with strict quality control system and the defective rate will be less than 0.2%.
During the guarantee period we will send new saw blade with new order for small quantity, For defective batch goods, we will repair them and re-send them to you or we can discuss the solution including re-call according to the situation.
Q5: How long is your delivery time?
A5:Generally it is 7days if the goods are in stock, or it is about 20days if the goods are not in stock and the sample has been confirmed, also according to quantity.
Q6: Do you provide samples? Is it free or extra?
A6: Yes, we could offer the sample with the sample cost and the freight charge .
Q7: What’s your terms of payment?
A7: For small order we accept the payment of Paypal and western union; For the items order that we are not in stock; the payment 30% deposit after order confirmed, The 70% balance should be received before the goods ship out, If you have any other question Please feel free to contact us any time.
