Our company is the implementation of the high quality after sale service system, the purchase of our equipment at the same time in you, you will be reliable. A lifelong customer service service, we will make the following commitments:
1 all the equipment warranty provided by my company's annual (consumption except), in the warranty period for the equipment itself, caused by the problem, our company is responsible for free repair or replacement of parts.
2 12 times a year on equipment maintenance, maintenance, daily protection: protect your equipment failure free operation.
3 once the contract, the customer orders are issued, no period after sale service period is entered. We will provide accurate and timely customer ordering of spare parts and provide the necessary services, obligation, have the responsibility to answer any questions raised by customers at any time.
4 the company responsible for the customer training, and lifelong technical support.
The 5 walked in front of the fault, to ensure that any equipment I sold trouble free operation.
6 so that each customer satisfaction for us, make our every service satisfaction.
7 orders issued, namely the establishment of contact with customers, at the same time I always pay attention to customer system layout, circuit has no problem and the progress of the project, to provide customers the machine.
8 equipment operation period, regular customer visits, to understand the running status of each equipment, check equipment, eliminate hidden dangers, to guide customers to maintenance, at the same time, we will be in a variety of ways, such as telephone, understand the running status, each piece of equipment maintenance status, and customer spare parts storage conditions, provide timely our advice, to ensure that each of the equipment, low cost, high failure free operation.
9 once the fault happened, we will respond immediately, hand phone or fax quickly, we will arrive at the user site treatment on the other hand, in 24 hours. After arriving at the scene, make a conclusion analysis is usually the most short time, come to the conclusion, that is immediately. At the same time record of customer comments, as long as the customer demands are reasonable, no conditions to meet the.
10 spare parts supply, to enable customers to spare parts storage costs drop to as low as possible, we usually have a lot of spare parts, once the customer is in urgent need of some kind of spare parts, even if the customer not for internal requisition procedures or payment, we will spare parts is the fastest way to send to customers. We will with customers to establish friendly. Good relations of cooperation, learn from each other in cooperation, to listen to customer suggestions, respect the customer opinion. We will have the system at boot time. The operation, repair and management personnel training specification: at the same time, we will also through our staff every arrival and fax equipment operation, maintenance and other aspects of knowledge, experience, be without reservation to impart users.